Privacy policy
Last updated: September 11, 2026
1. Who We Are and What This Policy Covers
Secheal (“we,” “us,” or “our”) operates the website at https://www.secheal.com and its related online store services.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, create or use an account, purchase products, contact us, submit a product review, or choose to receive communications from us.
Personal information means information that identifies you or can reasonably be linked to you.
This policy applies to the secheal website and online store. References on our website to planned connected devices, remote-control functions, or artificial-intelligence features do not, by themselves, mean that the online store collects information through those functions. If we later provide a separate application, connected-device service, or AI service, we will provide an additional notice describing the information actually processed by that service.
For privacy questions or requests, please use our contact page at https://www.secheal.com/contact/.
2. Information We Collect
Account Information
When you register or sign in, we may process your email address or username, password, and authentication information, including email-verification and password-reset records. We also process information you save in your account and records needed to administer it.
Please do not send your password or verification code through our contact form or ordinary email.
Order Information
When you place an order, we collect the information requested during checkout, which may include your name, email address, telephone number, billing address, delivery address, and other delivery instructions.
We also process information about the products ordered, quantities, prices, discounts, order numbers, payment status, shipment status, returns, refunds, warranty requests, and related communications.
Payment Information
Payment providers process the payment details needed to complete a transaction. Depending on the payment method, we may receive payment confirmations, transaction references, status information, and information required to manage refunds or payment disputes.
Please do not send full card numbers or card security codes through our contact form or ordinary email.
Customer-Service Information
When you contact us, we receive the information entered in the relevant form, such as your name, email address, and message. We may also receive an order number, photographs, delivery information, or other details you choose to provide so that we can investigate and resolve your request.
Please provide only the information reasonably needed to handle your request. Unless specifically requested and necessary, do not send intimate images, medical records, identity documents, or information concerning another person’s private life.
Website and Device Information
When you visit the website, technical information may be generated automatically, including your IP address, browser and device characteristics, requested pages, access times, referring pages, campaign parameters, approximate region, error records, and security logs.
Cookies and similar browser technologies may record information such as age confirmation, login or shopping-cart status, saved choices, referral sources, and browsing interactions. Additional information is provided in Section 6.
Information from Service Providers
Payment providers may provide transaction confirmations and information required for refunds, fraud prevention, or payment disputes. Delivery and fulfilment providers may provide shipment status and information needed to resolve delivery issues.
Communications and Public Content
If you request product news or promotional offers, we process the email address and communication preferences provided with that request.
If you submit a product review for publication, the review text, rating, and accompanying display name may become publicly visible.
Age Confirmation
The website’s age-confirmation prompt records your confirmation that you are at least 18 years old. The prompt itself does not request your date of birth or an identity document. A payment or other service provider may carry out separate checks under its own requirements.
3. How and Why We Use Information
We use account and authentication information to create accounts, verify email addresses, provide account access, reset passwords, and protect accounts against unauthorised use.
We use order, payment, and delivery information to process purchases, arrange delivery, provide order updates, handle returns and refunds, respond to payment disputes, and provide warranty or customer support.
We use contact information and correspondence to answer questions, investigate problems, and send necessary account, order, delivery, security, and support messages.
We use technical and transaction records to operate and maintain the website, investigate errors, prevent fraud and unauthorised access, secure accounts and transactions, and establish or defend legal claims.
We use website analytics and order-source information to understand website use, evaluate performance, and identify which channels bring visitors or orders. Marketing communications are handled separately under Section 7.
We may also use relevant records to meet tax, accounting, consumer-protection, and other legal obligations, respond to lawful requests, and enforce our agreements.
Where European Economic Area or United Kingdom data-protection rules apply, our legal grounds may include:
- Performance of a contract or steps taken at your request before entering into a contract, including account, order, payment, and delivery services.
- Legal obligations, including required financial records and lawful disclosures.
- Our legitimate interests in answering enquiries, maintaining website and transaction security, preventing fraud, and handling disputes, where those interests are not overridden by your rights.
- Consent where required for optional analytics or marketing.
If we propose a materially different use that is incompatible with the original purpose, we will provide an explanation and obtain consent or another legal basis where required before beginning that use.
4. Payment Processing
This website supports all payment methods offered by Stripe. The specific payment methods available for your order will be displayed at checkout.
Payment providers may process payment credentials, contact and transaction details, device information, and information used for authentication and fraud prevention.
Depending on the chosen payment method, we may receive a payment confirmation, transaction reference, transaction status, and other information needed to administer an order, refund, or dispute.
Payment providers may also process information for their own legal, security, and service purposes. Their privacy notices explain that processing:
Stripe: https://stripe.com/privacy
Using these services does not remove our responsibilities for information we control.
5. When We Disclose Information
We disclose information where reasonably necessary to providers that perform services for the store, including:
- Website hosting, administration, and maintenance providers.
- Payment-processing and fraud-prevention providers.
- Warehousing, order-fulfilment, and delivery providers.
- Email-delivery and customer-support providers.
- Website analytics and order-attribution providers.
- Professional advisers where their services are required.
For example, a delivery provider needs recipient and delivery details, while a payment provider needs relevant transaction information. Each provider receives information according to the service it performs.
Authorised personnel responsible for orders, support, website administration, finance, security, or legal obligations may access information relevant to their work.
We may disclose relevant information to courts, regulators, law-enforcement authorities, or other parties where disclosure is required by law or reasonably necessary to investigate fraud, protect safety, or establish, exercise, or defend legal rights.
If the business is involved in an acquisition, financing, reorganisation, or transfer of assets, relevant records may be disclosed or transferred subject to applicable confidentiality, privacy, and notification requirements.
We do not receive payment in exchange for lists of customer personal information. We may disclose information to service providers for website operation, analytics, and order attribution as described in this policy. Depending on the applicable law and the way a particular technology is configured, some analytics or advertising-related disclosures may be legally classified as a “sale,” “sharing,” or “targeted advertising” even where no money is exchanged.
Where applicable law gives you a right to opt out of such processing, you may submit a request through https://www.secheal.com/contact/. We will also process legally recognised browser-based opt-out preference signals where required by applicable law and technically applicable to our website.
6. Cookies and Website Measurement
Cookies and similar browser storage help maintain shopping-cart and login sessions, remember age confirmation, and store preference choices. Disabling or deleting necessary website storage may affect these functions.
The website’s age-confirmation and cookie-choice records are currently configured to expire after 180 days unless removed earlier by you or your browser.
The website includes Google Analytics to measure visits and interactions. Information processed through analytics may include device and browser characteristics, page addresses, referring information, event activity, and an approximate region derived from technical information. Google’s privacy notice is available at https://policies.google.com/privacy.
The store also includes WooCommerce order attribution. This technology can record information such as referring pages, campaign parameters, session information, and device details to help identify how a visit or order originated.
Our pages currently contain website-measurement scripts that may begin processing technical and usage information when a page loads. The cookie banner allows you to record an “Accept” or “Essential only” choice. Your selection is stored in your browser, but a choice made after a page has loaded may not prevent a technical request that has already occurred.
You may use your browser settings to block, restrict, or delete cookies and other site data. Blocking necessary storage may reset or affect your login, shopping cart, age confirmation, and saved choices.
Browser cookie controls do not, by themselves, cancel an email subscription or delete account and order records already held by us.
7. Service Messages and Marketing Choices
Account-verification, password-reset, order, payment, delivery, security, and customer-support messages are sent to provide services you request. These messages are different from promotional communications.
If you separately request product news or promotional offers, we process the email address and preferences provided for that request. Creating an account, purchasing a product, or contacting customer support does not, by itself, enrol you in promotional email.
Where consent is required, we obtain it before sending promotional communications.
Promotional emails sent by us will include an unsubscribe method. You may also request that we stop promotional messages through https://www.secheal.com/contact/.
Unsubscribing from marketing does not stop necessary account, transaction, delivery, security, or support messages. We may retain a limited record of an opt-out so that we can respect your choice.
8. Private Information and Public Reviews
An order from an adult-wellness store or the content of a customer-service message may reveal private aspects of a person’s life. Please limit messages and submissions to information reasonably needed to complete an order or resolve a question.
Unless there is a specific and necessary reason that has been properly explained, please do not provide intimate images, medical records, information about sexual experiences, or details concerning another person’s private life.
Discreet packaging does not make an order anonymous. We and the providers involved still need information to process payment, deliver the parcel, and provide support.
The website may display product reviews and reviewer display names. Information submitted for public posting can be read, copied, shared, or indexed by other people and search engines. Please do not include personal contact details or private information in a public review.
You may contact us if you need assistance with information published about you. A private customer-service message does not, by itself, give us permission to publish the message as a testimonial or review.
9. How Long We Keep Information
We keep personal information only for as long as reasonably needed for the purpose for which it was collected, including providing services, meeting legal obligations, resolving disputes, and protecting legal rights.
Account records are retained while needed to provide the account and administer its closure.
Order, payment, and delivery records are retained for order fulfilment, returns, refunds, warranty support, fraud prevention, accounting, tax, and applicable legal-claim periods.
Customer-service records are retained for the period needed to resolve the relevant issue, handle follow-up questions, and address related complaints or disputes.
Marketing preferences and consent or opt-out records are retained while needed to operate requested communications and demonstrate or respect your choices.
Security and technical logs are retained for the period reasonably needed to detect and investigate errors, fraud, misuse, or security incidents. Analytics information follows the retention settings configured in the relevant analytics service.
Cookie expiry and the retention of information previously collected through a cookie are separate matters. Deleting a cookie from your browser does not necessarily delete records already held by us or a service provider.
When information is no longer reasonably needed, we delete it or render it anonymous. A deletion request may not cover information that must be retained for a legal obligation, fraud prevention, dispute handling, or a permitted legal claim. Where an exception applies, we limit subsequent use to the applicable reason.
Backup copies are deleted or overwritten according to the backup cycle used by the relevant system and are not restored to routine use after the corresponding live information has been deleted, unless restoration is required for security, disaster recovery, or legal reasons.
10. International Processing
Operating an international online store may involve information being accessed, hosted, or processed in a country or region different from the one in which you live. This may include processing by our business personnel and by website, payment, analytics, email, support, fulfilment, and delivery providers.
Privacy and data-protection laws may differ between countries. Where applicable law requires specific safeguards for an international transfer, we will use the legally required transfer arrangement or another permitted safeguard.
You may contact us through https://www.secheal.com/contact/ to request available information about international processing relevant to your information.
11. Your Rights and How to Make a Request
Depending on the law applicable to you and our business, you may have the right to:
- Confirm whether we process your personal information.
- Access or obtain a copy of eligible information.
- Correct inaccurate or incomplete information.
- Request deletion of information.
- Restrict or object to certain processing.
- Receive eligible information in a portable format.
- Withdraw consent where processing relies on consent.
- Opt out of eligible sale, sharing, or targeted-advertising activities.
- Limit certain uses of sensitive personal information.
- Challenge certain solely automated decisions that produce legal or similarly significant effects.
The availability and scope of these rights depend on the activity and applicable law. Withdrawing consent does not affect processing that was lawful before the withdrawal.
To submit a request, use https://www.secheal.com/contact/. Describe the request and, where relevant, provide the email address associated with your account or order.
We may request information reasonably necessary to verify your identity or an authorised representative’s authority. Please do not send passwords, verification codes, or unnecessary identity documents.
We respond within the period required by applicable law. If an extension, limitation, or exception applies, we will provide the explanation required by law.
Where applicable law provides a right of appeal, you may use the same contact page and identify the message as an appeal. You may also have the right to complain to a relevant data-protection authority.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
Deleting an account is different from cancelling an order or deleting records that remain subject to a legal or operational retention requirement. We will explain relevant limitations when responding to your request.
12. Security and Adults Only
We use organisational and technical safeguards intended to reduce the risk of unauthorised access, loss, alteration, disclosure, and misuse of personal information.
No website, email service, payment system, or storage system can guarantee absolute security. You are responsible for protecting your account credentials and should contact us promptly if you suspect that your account or information has been misused.
The store is intended only for adults aged 18 or over. Anyone under 18 should not use the store or submit personal information through it.
If you believe that a person under 18 has submitted personal information, please contact us so that we can investigate and take appropriate action, including deletion where appropriate or legally required.
13. Other Websites and Services
Our website may contain links to social networks, crowdfunding pages, payment services, or other third-party websites. Following such a link may take you to a separate service that collects and processes information under its own privacy notice.
This policy does not control the independent privacy practices of another website or service. Information that you later provide directly to the secheal store remains covered by this policy where applicable.
A link or shared brand reference does not mean that this policy applies to every service available through another website, application, or domain.
14. Changes to This Policy and Contact
We may update this policy when our services, information practices, or applicable requirements change. When we do, we will revise the “Last updated” date above.
For a material change, we will provide any additional notice or consent choice required by applicable law. Continuing to browse the website does not replace consent where the law requires separate consent.
For privacy questions, requests, or complaints, please contact secheal through: