Shipping
Shipping
Is packaging discreet?
Your secheal purchase arrives in a plain brown box.
What delivery timeframe should I expect?
After processing, allow approximately 5–10 business days for US orders or 7–16 internationally. Arrival dates are estimates.
Where can I find tracking?
Check your dispatch email for the tracking number, then visit the carrier’s website.
Can I correct my address or cancel?
Contact support immediately. Cancellation is available before shipment; once fulfillment details reach our shipping partner, changes or cancellation cannot be guaranteed.
Payment
Which payment options are available?
Visa, Mastercard, American Express, Discover, Diners Club and Klarna.
I think I was charged twice?
One may be a pending authorization following a failed attempt. Your bank controls its release. Contact support if both charges settle.
How can I resolve a checkout error?
Verify your card details and billing address. If unsuccessful, contact support with the error message.