Support
Help with first use, cleaning a sleeve, replacement parts and warranty.
We reply in one business day.
Include your order number if you have one. We can help with first use, sleeve fit, cleaning, a missing part, or a return on an unopened toy.
Contact support- Hours Monday–Friday, 9:00–17:00 US Eastern.
- What to send Order number, the toy (Pulse or Wave), and what happened.
- Privacy Replies stay product-name free in the subject line.
- Warranty One year on the motor and housing. Sleeves and heads are consumable.
Start here before you wait on a reply.
What is a male masturbator?
A male masturbator uses motion, texture, or suction around the penis. Secheal Pulse is automatic: a quiet motor drives a controlled stroke so you set the rhythm instead of stroking by hand. Swap the sleeve for a different tightness, or add the desk clamp for hands-free thrusting.
Is packaging discreet?
Yes. Every secheal order ships in a plain outer box with a neutral sender name. The product title does not appear on the label or the billing descriptor.
What materials does Pulse use?
The housing is ABS and polycarbonate. Sleeves use body-safe TPE that is phthalate-free. Clean the sleeve separately and wipe the toy with a damp cloth — Pulse is not waterproof.
Do I need an app?
No. Manual and auto patterns work offline. An app is not required to use Pulse as a masturbator.
Who can buy from secheal?
Customers must be 18 or older. Secheal sells sex toys. The age gate is required on every new browser. We do not sell to anyone who cannot confirm that.