Support
How can we help?
Most answers are one search away — and a real person is one email away.
Top questions
What does the package look like?
A plain brown box with no logo or product name. The sender shows as “SH Fulfillment”.
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What will my bank statement say?
“SECHEAL WELLNESS” — never the product name.
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When will my order ship?
Within 48 hours — every order leaves our US warehouse in 2 days or less, and we email you tracking the moment it ships.
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Can I return a toy?
Unopened items can be returned within 30 days. For hygiene reasons opened toys can’t be returned — but if there’s a quality problem, send us a short video showing it and our 1-year warranty covers you. Start a return.
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Do I need to charge it before first use?
Yes — charge fully first. The light turns solid when it’s done.
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