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Terms of service

This website is operated by secheal. Throughout these Terms and Conditions, “we,” “us,” and “our” refer to secheal. We provide this website, including its information, tools, products, and services, subject to these Terms and Conditions and the policies and notices referenced here. By visiting our website, using our services, or purchasing from us, you agree to these Terms and Conditions (“Terms”). These Terms apply to all website users, including visitors, customers, vendors, merchants, and contributors of content. Please read these Terms carefully before using our website or placing an order. If you do not agree to them, please discontinue your use of the website and services. New features, tools, and services added to our website are also subject to these Terms. The latest version will always be available on this page.

1. Online Store Terms

You may not use our website, products, or services for any unlawful or unauthorized purpose. You must comply with the laws that apply to your use of the website and services, including intellectual property laws. You must not upload, transmit, or distribute viruses, malware, or other harmful code. A violation of these Terms may result in the suspension or termination of your access to our services, subject to applicable law.

2. General Conditions

We reserve the right to decline or restrict service where permitted by applicable law. You understand that providing online services may involve transmitting information across different networks and adapting it to the technical requirements of connected networks or devices. Information is handled in accordance with our Privacy Policy and the terms of the relevant payment or service provider. Without our prior written permission, you may not reproduce, duplicate, copy, sell, resell, or commercially exploit any part of our services or access to them. Section headings are provided for convenience and do not affect the interpretation of these Terms.

3. Website Information

We aim to provide accurate, complete, and current information. However, website content may occasionally contain errors, omissions, or outdated details. General informational content should not be treated as the sole basis for decisions that require professional advice or additional verification. Historical information may be included for reference and may no longer reflect current circumstances. We may revise website content from time to time. Nothing in this section limits our obligations concerning accurate product descriptions, information provided in connection with a purchase, or disclosures required by applicable law.

4. Changes to Services and Prices

Product prices may change from time to time. Unless otherwise agreed or permitted by applicable law, a later price change will not affect an order we have already accepted. We may update, modify, suspend, or discontinue website features or services. Where required, we will provide notice of changes that materially affect an existing purchase or service. To the extent permitted by law, we are not responsible for losses arising solely from changes to website features or the discontinuation of services. This does not affect our obligations relating to accepted orders, refunds, warranties, or other applicable consumer rights.

5. Products and Services

Some products or services may be available exclusively through our website and may be offered in limited quantities. Returns and exchanges are subject to our Returns & Refunds Policy and applicable law. We make reasonable efforts to present product images, colors, and descriptions accurately. However, colors may appear differently depending on your screen and display settings. Where permitted by law, we may:
  • Restrict sales to particular countries or regions.
  • Limit the quantity of products available for purchase.
  • Update product descriptions and prices.
  • Withdraw or discontinue products.
Changes to product descriptions or availability do not remove our obligations for orders already accepted. We cannot guarantee that a product will satisfy every personal preference or expectation. This does not limit any express warranty, product description, or statutory right that applies to your purchase.

6. Orders, Billing, and Account Information

We may decline, limit, or cancel orders where permitted by law, including orders affected by stock shortages, suspected fraud, purchasing restrictions, or material pricing errors. Quantity limits may apply per customer, household, or order. We may also consider orders associated with the same account, payment method, billing address, or shipping address. If we change or cancel an order, we will notify you using the contact details you provided. If payment has already been collected for an order we cancel, we will arrange the appropriate refund. We may restrict orders that appear to be intended for unauthorized resale or distribution. You agree to provide accurate, complete, and current purchase and account information. Please keep your email address, billing details, shipping address, and relevant payment information up to date so that we can process your order and contact you when necessary. For return and refund information, please refer to our Returns & Refunds Policy.

7. Optional Third-Party Tools

Our website may provide access to tools or features supplied by third parties. We may not control their operation, availability, or content. Unless expressly stated otherwise, these tools are provided on an “as available” basis, subject to the terms of their providers. Their inclusion does not necessarily constitute an endorsement. Before using an optional third-party tool, please review the provider’s terms and privacy practices. To the extent permitted by law, we are not responsible for issues arising from tools that are independently operated by third parties. This does not exclude responsibilities that applicable law places on us. New tools or features introduced through our website will also be subject to these Terms and any additional terms identified when they are offered.

8. Third-Party Links and Content

Our website may contain links to external websites or materials provided by third parties. These websites may operate independently of secheal and have their own terms, policies, and practices. We do not guarantee the accuracy, availability, or reliability of third-party content. Please review the relevant provider’s terms and privacy policy before purchasing from, submitting information to, or otherwise interacting with a third-party website. Questions or complaints about products or services purchased directly from a third party should be directed to that provider. Nothing in this section limits our responsibility for products or services purchased directly from secheal.

9. Reviews, Feedback, and Other Submissions

You may choose to submit reviews, suggestions, ideas, or other content to us. You retain ownership of your content. By submitting content for public display, such as a product review, you grant secheal a non-exclusive, royalty-free license to reproduce, display, publish, and format that content in connection with our products and services. We will not edit a review in a way that materially changes its meaning. We may use general suggestions and product feedback to improve our business without an obligation to provide compensation, unless we have agreed otherwise. Private customer service messages, order details, and personal information are handled under our Privacy Policy. Submitting a support request does not authorize us to publish your private correspondence. You are responsible for ensuring that your submissions:
  • Are accurate and reflect your own experience where applicable.
  • Do not infringe another person’s intellectual property or privacy rights.
  • Do not contain unlawful, defamatory, threatening, or abusive material.
  • Do not contain malware or harmful code.
  • Do not impersonate another person or misrepresent their origin.
We may remove content that violates these Terms or applicable law.

10. Personal Information

Personal information submitted through our website or in connection with an order is handled in accordance with our Privacy Policy. Please review that policy for information about how we collect, use, disclose, and protect personal information.

11. Errors, Inaccuracies, and Omissions

Occasionally, website information may contain errors relating to product descriptions, prices, promotions, shipping charges, delivery estimates, or availability. We may correct these errors and update the affected information. Where an error affects an order you have placed, we will contact you when appropriate and explain the available options. We will not charge you an increased price for an existing order without your agreement. If an order must be canceled because of an error, any payment collected for the canceled order will be refunded. We will update or clarify information where required by law. An update to one part of the website does not necessarily mean that all other content has been reviewed or revised at the same time.

12. Prohibited Uses

You must not use our website or services to:
  • Engage in unlawful activity or encourage others to do so.
  • Violate applicable laws or regulations.
  • Infringe our intellectual property rights or those of another party.
  • Harass, threaten, abuse, defame, or unlawfully discriminate against others.
  • Submit fraudulent or deliberately misleading information.
  • Upload or distribute viruses, malware, or other harmful code.
  • Collect or misuse another person’s personal information without authorization.
  • Send spam, conduct phishing, or engage in deceptive activity.
  • Access restricted systems or accounts without permission.
  • Interfere with website operations or circumvent security measures.
  • Use automated tools to extract information in a way that violates applicable law or disrupts our services.
We may suspend or terminate access where these restrictions are violated, subject to applicable law.

13. Service Disclaimers and Limitation of Liability

We make reasonable efforts to keep our website available and functioning properly. However, we cannot guarantee uninterrupted access or that every feature will always be timely, secure, or free from errors. Website availability may be affected by maintenance, technical problems, network interruptions, or circumstances outside our reasonable control. Except where we expressly state otherwise, website features and general informational content are provided on an “as is” and “as available” basis, to the extent permitted by law. These website disclaimers do not replace or limit the warranties expressly provided with our products or any rights that cannot lawfully be excluded. To the extent permitted by applicable law, secheal and its directors, employees, affiliates, contractors, suppliers, and service providers will not be liable for indirect or consequential losses arising from your use of the website or services, including lost profits, lost business opportunities, or loss of data. Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited. Where applicable law does not permit a particular exclusion or limitation, that provision applies only to the extent legally permitted.

14. Responsibility for Third-Party Claims

To the extent permitted by applicable law, you agree to indemnify secheal and its relevant personnel against reasonable third-party claims, losses, and expenses directly resulting from your unlawful conduct, infringement of another party’s rights, or material breach of these Terms. This obligation does not apply to the extent that a claim results from our own negligence, misconduct, or breach of our obligations. Where such a claim arises, we will provide reasonable notice and an opportunity for you to participate in its resolution. You will not be required to accept a settlement that imposes an obligation on you without your consent.

15. Severability

If a provision of these Terms is found to be unlawful, invalid, or unenforceable, it will apply only to the extent permitted by law or, where necessary, be treated as removed. The remaining provisions will continue to apply unless the removal makes the agreement incapable of operating as intended.

16. Suspension and Termination

You may stop using our website and services at any time. We may restrict, suspend, or terminate access if you materially breach these Terms, misuse our services, engage in unlawful activity, or create a security risk. Where appropriate and legally required, we will provide notice and an opportunity to resolve the issue before taking action. Immediate action may be necessary in cases involving fraud, security threats, or serious misconduct. Ending access does not remove obligations or rights that arose beforehand, including payment obligations for valid purchases, outstanding refunds, warranty rights, or other rights that continue under applicable law.

17. Entire Agreement and Waiver

These Terms, together with the policies expressly incorporated into them and any terms agreed for a particular purchase, form the agreement governing your use of our website and services. They replace earlier versions of the Terms relating to the same subject matter. They do not exclude representations or commitments that applicable law requires us to honor. If we do not immediately enforce a provision, this does not mean that we have waived our right to enforce it later. Any interpretation of these Terms remains subject to applicable law.

18. Changes to These Terms

The current version of these Terms is available on this page. We may revise these Terms to reflect changes to our business, website, services, or applicable requirements. Updates will take effect when posted or on another date stated in the revised Terms. Where required by law, we will provide notice of material changes and obtain consent when necessary. Changes will not retrospectively alter the terms of an order already accepted unless you agree or applicable law requires otherwise. Your continued use of the website after updated Terms take effect constitutes acceptance to the extent permitted by applicable law. If you do not agree with the updated Terms, please discontinue your use of the website and services. For questions about these Terms and Conditions, please contact [email protected].