Changed your mind? No problem.
Return unused, unopened items within 30 days. If something is faulty, it’s covered by our 1-year warranty instead.
Use the form below. It takes about a minute.
Print the prepaid label and use the original plain box.
Back to your original payment within 30 days of your return arriving.
✅ Can be returned
- Unopened items in original sealed packaging
- Wrong item sent — we pay return shipping
For hygiene, can’t be returned
- Opened or used toys (unless faulty)
- Items returned after 30 days
- Opened cleaners or lubricants
Start a return
Can I return a toy?
Unopened items can be returned within 30 days. For hygiene reasons opened toys can’t be returned — but if there’s a quality problem, send us a short video showing it and our 1-year warranty covers you.
How long do refunds take?
Within 30 days of your return arriving, the full amount goes back to your original payment method.
What does the warranty cover?
Any fault in normal use for 12 months: motor, battery, buttons, charging. Start a claim.
Returns & Refunds
Thank you for choosing secheal. If you have a concern about your purchase, please contact us at [email protected].
For hygiene and customer safety, products that have been opened, used, or have a broken packaging seal cannot be returned or exchanged due to a change of mind. This restriction does not affect your rights concerning defective, damaged, or incorrectly supplied products, or any rights provided by applicable law.
How to Request a Return
To qualify for a change-of-mind return, your product must be unused, unopened, and in its original packaging with the seal intact. A receipt or other proof of purchase is required.
Email [email protected] with your order number and the reason for your request. If you are reporting a product or packaging issue, include clear photos or a short video showing the problem.
Once your return is approved, we will provide the return address and instructions for sending your package. Please obtain approval before shipping anything back. Returns sent without prior authorization will not be accepted, except where required by applicable law.
Customers are responsible for return shipping costs unless the return is due to a manufacturing defect.
Refunds
After receiving and inspecting your return, we will email you to confirm whether your refund has been approved.
Approved refunds will be issued to your original payment method within 3–10 business days. Your bank or card issuer may require additional time to process the refund before it appears in your account.
If you have not received your refund more than 15 business days after your return was approved, please contact [email protected] so we can assist you.
Damaged, Defective, or Incorrect Items
Please check your order when it arrives. If a product is damaged, defective, or different from what you ordered, contact [email protected] promptly.
Include your order number, a description of the issue, and clear photos of the affected product or packaging. Our team will review the information and help arrange an appropriate solution.
Exchanges
If you would like a different product, please request a return for your eligible item first. Once the return has been accepted, you can place a separate order for the product you prefer.
The return conditions above also apply when returning an item to purchase a replacement.
