SupportWarranty
WarrantyCovered for a full year.
If your toy stops working the way it should within 12 months, we’ll repair or replace it. Registered automatically when you order.
✅ Covered
- Motor, suction or vibration failure
- Battery that won’t hold a charge
- Buttons or charging contacts not working
- App pairing faults caused by the device
Not covered
- Damage from silicone lube, drops or misuse
- Normal wear of sleeves and heads
- Water damage on non-waterproof parts
Start a claim
✅ Claim received. We’ll reply within 1 business day — usually with a replacement shipping in a plain box.
Secheal products are covered by a one (1) year limited warranty from the original purchase date against defects in materials or workmanship.
This warranty does not cover cosmetic deterioration resulting from normal wear and tear, or damage caused by accidents, misuse, or neglect. Any unauthorized attempt to open or disassemble the product or its accessories will void this warranty, except where prohibited by applicable law. For warranty assistance, please contact [email protected].